Childhood Trips/Trauma

My family was close growing up and we took trips together throughout the years. It wasn’t until later that I discovered some of our family vacations were actually shopping trips for art.

One year, we all drove down to Santa Fe, New Mexico so my parents could find some art. Apparently, my brother and I weren’t having all this artsy-fartsy stuff being 11 and 12 years old and all.

Now, before I get into the next part of the story, you need to remember that it was the 80s when this happened so don’t get your undies in a bunch and think my parents were irresponsible arses. They weren’t and times were much different in the mid-80s.

With that being said, we found a pet store along the same strip as the art galleries so my parents took us inside to “look at the animals”.

Really, they were asking the woman running the pet store if she would babysit us we could hang out for a few hours while they go art shopping.

And she agreed!

After a few hours, my parents returned to find my brother and I both with huge rats on our shoulders. She was freaked out but I loved rats so it was cool. This was a fun trip!

Another time we went to Durango to ride the Silverton Train. It’s a super-cool coal train with open rail cars and impeccable views of Silverton. It’s Colorado at its finest.

We booked our spot on an open rail car even after being warned that we would get dirty because it’s a coal train that belches thick, black smoke during the entire trip.

Despite this warning, I hung my head out the rail car for most of the train ride! The wind in my face and the smell of the rushing water and pine trees was intoxicating! I couldn’t get enough of the amazing mountain air.

What I didn’t realize is the conductor was not joking about getting dirty.

After a two hour ride, we hopped off the train and headed back to our hotel. Me, being completely unaware of just how dirty I was, tried to avoid the stares as we walked down the street to our hotel.

“Why are they looking at me”, I wondered?

Once I got back to the room and looked at my face I knew. My parents let me walk around with coal face (I was going to write blackface but my mom was horribly offended. She’s not racist and she didn’t think I was that dirty from the coal smoke anyway.).

I, however, was mortified and decided to take a shower. I went into the bathroom, undressed and noticed the bathroom curtain was slightly open.

The bathroom window at the hotel had one of those retractable type curtain shades. Where you pull it down and it’s supposed to catch itself and stay down. Right?

No, that’s not what happened to me.

I pulled it down, let it go, and it rolled all the way up. Schooooop, ffft, ffft, ffft.

While I was standing naked. In front of the window. On the second floor.

Remember how I said I was mortified by my blackface coalface? Well, that feeling paled in comparison to how I felt when the curtain flipped up and I made eye contact with a person on the street. FML.

That trip was traumatic.

Is customer service dead?

Customer service must be dead. It’s more and more common to read about how poorly companies are treating their customers and it’s small and large businesses alike.

I had a terrible customer service experience this week. My son is being treated for acne and the medication dries him out from the inside out. Yikes, right? He has to have blood work each month to make sure he’s not drying out from the inside out too much. We don’t want to kill him; just dry him out a bit.

A true depiction of my son.

We were referred to LabCorp by his doctor. I’ve never been a huge fan of LabCorp because I think they overcharge their patients and the staff must not have good pay or benefits because they always seem pissy.

Today was not an exception.

See, LabCorp has really upped their shitty customer service game by installing “check-in” kiosks in their labs. This must mean they know their staff is a bunch of dick tips. Or, this is their crappy attempt at streamlining the check-in process.

It doesn’t streamline the process at all. It completely removes the human interaction!

We weren’t greeted upon entering the lab. I walked to the kiosk and saw two options: Check in with an ID or Check in with a drivers license. Since this appointment is for my minor son, he has neither.

Naturally, I asked the woman behind the counter what to do and her response was a curt, “you can check in manually.”

Uh, what? I’m a friggen’ UI developer and I didn’t see the manual check-in link on the tiny little kiosk screen.

Oh, wait, there it is. Hidden as a text fucking link in the bottom left corner.

I finally manage to get him checked in and then we proceed to wait for about 15 minutes. Watching people (mostly elderly, mind you) come in and struggle with the kiosk just as much as I did. See, I’m not an idiot!

One gal couldn’t check in at all and the woman behind the counter could barely bother to help. Sullenly, she walked over to the kiosk and barked orders at the woman, who was clearly already struggling and was now being chastised because she can’t use modern technology.

The story doesn’t end there. After watching person after person who arrived after us get taken back, I finally decided to ask when it was our turn.

She asked if we checked in. Uh, yeah, you were a total bitch to me about it, remember?

When I pointed this out to her she then changed her story.

“I called his name.”, she said in her most go-fuck-yourself voice.

What? No, she didn’t. Neither my son nor I heard her call his name.

I see his name on the check-in sheet.

I point this out to her.

She changes her story again and says she called out his name, his fucking last name, mind you.

His last name! She whispered his last name, twice, in a waiting room full of people and walked away when nobody replied. She didn’t do her fucking job. There is a fucking room full of people waiting for lab work and she doesn’t use her outside voice to call patients? Try a little harder sweetie; do your fucking job, you lazy bitch.

Yea, I lost my shit on her. I told her not one person in that room has been called by their last name. Every person in the room was called by their first name. My son doesn’t go by his last name! Who goes by their last name?

She told me if I didn’t stop yelling at her I could leave.

Yup, you read that right. She fucked up and when I called her out on it she threatened to kick us out of the clinic.

She threatened to kick out my minor son, she threatened to refuse to draw his blood because she made a mistake and I called her out on it.

This is the state of customer service in our country right now.

Oh, Hail No

T.S. Eliot said, “April is the cruelest month”, and that’s so true in Colorado. One day it’s 60 degrees, the flowers are trying to wake up, and branches are full of green buds ready to embrace the warmth of the sun.

The next day, blam! 6 inches of snow and a hard freeze! Hahaha, fuck you, says Mother Nature. Seriously. This happened twice last April. All my peaches died. All the flower buds, the leaves, every fucking tulip, and my soul died last April.

Then there’s the hail storm that hit on May 8, 2017. This was not your average pea-sized hail storm that maybe takes out a few leaves.

No, this was the fucking Olympics of hail storms. Parts of metro Denver were hit with golf-ball and baseball-sized hail.

This hailstorm was so epically destructive that it closed a mall for 6 months and caused $1.4 billion (yeah, with a B) in damages.

My house escaped destruction in that storm. My car, not so much. It looks like I drive a blue Subaru Golfball Impreza now.

Just yesterday, parts of the state were hit by another hailstorm that was pea-sized hail. But 6 freakin’ inches of it! The city had to bring in snowplows to clear the streets there was so much hail.

In July 2009, our neighborhood was hit with a hailstorm that caused over $14,000 in damage to our house alone. We had broken windows, damaged siding and the roof was severely damaged.

Fortunately, I wasn’t gardening that year! The only year I have not gardened. This storm hit in late July and ruined everything that was alive in my yard. The garden would not have been spared.

This year, I’m using wall o waters in my garden. They keep the soil warm and act as a mini-greenhouse for individual plants. Because I’m using them it surely means we’ll get an epic hail storm.

It’s kind of like washing your car and having it rain two hours later.

April may be the cruelest month, but May, June, and July can all be bitches too.

A True Story

“You better hope there’s not a real hurricane Sherri, mom”.

That’s how this all started. With my 14-year-old son telling me I’m going to regret this if there’s an actual Hurricane Sherri. Well, it actually started with my tagline, “Sorry about my ass”, but that’s another story.

This is a place for me to share my experiences, frustrations, happiness and simple life observations. It’s not for the faint of heart. It’s dry. It’s real. It’s gonna be funny too. Because I like to laugh.

I have a new wrinkle to prove it too. My mom calls it a laugh line but let’s be real: it’s a wrinkle.

But seriously, this all actually started in 2006 when I was the tender young age of 31, extremely opinionated and just as outspoken. I hated George W. Bush, called for a boycott of the city of Lone Tree, Colorado, was rabid about global warming and thought it was an atrocity that dogs could marry but two men couldn’t.

I still feel the same way about all of the above, but I’m older and care more about what people think. I don’t want to offend anyone though I rarely get offended.

I say what I want and rarely regulate my emotions. (My therapist says I’m like a child. I say neener-neener you’re a wiener.)

I think that’s irony.

Anyhoo, this is a place for me to just get it all out. Out there. Things I notice. What brings me joy and what perturbs me.

I’m kind of a cynic now but in a funny, fucked up, kind of “haha I’m laughing with you” way. It’s important to keep your sense of humor. To laugh at others and be able to laugh at yourself.

I will be doing both here.

Buckle up, buttercup. It’s gonna be a strange ride. 😉